We

Your Customers

Customer Care Outsourcing for Top Tier BrandsHeading to RFP? Get Started with Our RFP Template

Request Proposal

Got complex customer
care requirements?

Great! That’s our thing!

 

Request Our Capabilities Brief

 

We’ve got the elegant omnichannel
experience your customers crave

Ready when you are.

Get a Custom Quote

Dreading the Customer Care RFP process?

 

 

We feel you.
Help is right here.

 

 

We’ve got the resources to make
finding the right partner easy.

View RFP Template

Deep thoughts about

customer care outsourcing.

We’re an open book.

Grab a Cup of Coffee and Start Reading    Grab a Cup of Tea and Start Listening

  • When Bots Fail: Blending AI with the Human Touch

    09.15.2025  |  Artificial Intelligence, Blog,

  • BermudAir Partners with Blue Ocean to Enhance Customer Experience

    07.16.2025  |  Blog, News, Strategic Partnership,

  • The WFM Formula for Managing AI Escalations

    07.08.2025  |  Artificial Intelligence, Blog, Sean Miller,

  • The Human Element: Balancing Employee Experience in the Age of Workforce Optimization

    06.04.2025  |  Agent Recruiting, Blog, Call Center Agents, Call Center WFM, Patty Isnor,

  • The Playbook for Implementing New Technologies in Customer Experience

    05.07.2025  |  Blog, Customer Experience,

  • 12 RFP Questions to Ask About AI in the Contact Center

    04.08.2025  |  Artificial Intelligence, Blog, Contact Center RFP, Contact Center Technology, Customer Service Outsourcing, Kim Campbell,

    • Decoding the complex world
    of customer care outsourcing

     

    Knowledge is power!

    Explore our resource center on all topics related to contact center outsourcing.

    Search Our Knowledge Base Now

    Meaningful work. Good coffee. And the occasional free lunch.

     

    Shouldn’t your job deliver all three?

    Working at Blue Ocean

    Let’s talk numbers

    Get a sneak peek into the business case for outsourcing.

    Request an ROI Calculation
    This is the free demo result. For a full version of this website, please go to Website Downloader