Contact us
Important Notices
New measures to verify your identity
In order to protect your personal information, we have introduced new security measures. During an identity check, you will be able to request a security code by text message (SMS).
Learn more
The Customer Space is no longer accessible from certain countries.
Access to the Hydro-Québec Customer Space is limited to certain countries.You manage your account from your Customer Space?
See the options available to you.
Outages
Report an outage
By phone
1-800-790-2424 1 800 790-2424
24 hours a day
When to report an outage?
If the outage does not appear on the map, call us.
Online services and Web resources
Hydro-Québec app
Track power outages and receive notifications.
Other topics
- Comments, suggestions or questions
- Ouvrons l’œil hotline: Report any suspicious situation in connection with Hydro-Québec
- Complaints and claims
- Accessibility and assistance for customers with a disability
- Fraud prevention
- Telephone directory for Hydro-Québec employees
- For media representatives only
- Technical problems
Head office
Residential customers
How can we help?
Due to a high volume of requests for work, we are currently unable to provide a date for work to be carried out for certain requests. We apologize for any inconvenience and thank you for your understanding.
To track the status of a request, click on Tracking the status of a request and enter your confirmation or form number into the box on the form.
Moving?
Save $25 when you change your address or request electricity service
online in your Customer
Space!
The Customer Space is no longer accessible from certain countries.
Access to the Hydro-Québec Customer Space is limited to certain countries. If you manage your account from your Customer Space, please see the options available to you.
General number
514-385-7252
or 1-888-385-7252
514 385-7252
or 1 888 385-7252
By phone
1 888 858-7927 1 888 858-7927
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on Twitter
Online services and Web resources
- Reset password. Click on the Forgot your password link.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on Twitter
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on Twitter
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on Twitter
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on Twitter
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on Twitter
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
Other topics
- Comments, suggestions or questions
- Ouvrons l’œil hotline: Report any suspicious situation in connection with Hydro-Québec
- Complaints and claims
- Accessibility and assistance for customers with a disability
- Fraud prevention
- Telephone directory for Hydro-Québec employees
- For media representatives only
- Technical problems
Head office
Business customers
How can we help?
Due to a high volume of requests for work, we are currently unable to provide a date for work to be carried out for certain requests. We apologize for any inconvenience and thank you for your understanding.
To track the status of a request, click on Tracking the status of a request and enter your confirmation or form number into the box on the form.
Moving?
Save $25 when you change your address or request electricity service online in your
Customer Space!
General numbers
Rate G
Rate G with billing under $100,000/year
1-877-956-5696 1 877 956-5696
Rate G with billing over $100,000/year and Rates G-9, M and DM
1-800-463-9900 1 800 463-9900
Rate L or LG
- Your commercial officer will be happy to answer any questions you might have about your business needs.
- Find your commercial officer’s and account manager’s contact information in your Customer Space.
By phone
1 888 294-9376 1 888 294-9376
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Business customer services – Becoming a customer
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Business hours:
Weekdays from 8:30 a.m. to 5 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Bankruptcy
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 877 956-5696 1 877 956-5696
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Late payment and payment difficulties
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 877 956-5696 1 877 956-5696
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Interruption due to non-payment
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 877 956-5696 1 877 956-5696
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Energy efficiency
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Online services and Web resources
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Request for work
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 5 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Pruning and work near a line
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 5 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Moving
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 5 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Billing and electricity use
Rate G with billing over $100,000/year and Rate M, G9 or DM
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal.
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 5 p.m. and
Other topics
- Comments, suggestions or questions
- Ouvrons l’œil hotline: Report any suspicious situation in connection with Hydro-Québec
- Complaints and claims
- Request authorization form (proxy or consent)
- Accessibility and assistance for customers with a disability
- Fraud prevention
- Telephone directory for Hydro-Québec employees
- For media representatives only
- Technical problems